Elite Appraisal Services: Using technology to improve your customer experience
At Elite Appraisal Services, technology is the name of the game. We have the latest devices that help us get the job done faster than ever. We use the best and newest technology at our disposal to bring you high-quality, accurate appraisals.
The appraisal process has tremendously evolved lately and demands more from appraisers. Since cutting corners on analysis isn't an option for an ethical appraiser, we've found that the best place to save time is by adjusting our workflow. The appraisers that have persistently adapted to new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
Experience the difference a tech savvy appraiser can makeContact us today
Enhancing the ordering experience
Years ago, a lot of our orders were delivered via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we receive a digital notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Elite Appraisal Services we understand it's all about "cycle time". We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Secure appraisal delivery
Delivery of appraisals as PDF files through email is definitely the standard these days. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much better than previously, before the days of email. But,we've even been able to innovate how you receive your report with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Innovative technology in the field
One of the most time consuming parts of an appraisal is gathering the data.. We spend much of our time obtaining both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Elite Appraisal Services.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. And instead of using an old tape measure, a large percentage appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.
All of this technology ensures the final report is as complete and accurate as possible, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Simplified digital work files
It would be much easier if appraisers could never have to think about an appraisal again after submitting it to the client. However, appraisals are used to show the condition of a property on the inspection date. Therefore, appraisers must keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Elite Appraisal Services uses all the technology available to us to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that report at any time and recall precisely what that report was about.
We wanted to give you a bit of insight into how we use technology daily. Investing in the right tools, along with the appraisal know-how you expect allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. All of which helps keep our costs down, and ultimately save you, our cilent, time and money.